Are you a fast food manager who has to reduce his speed of service? Of course you are; we all are. Everyone is under immense pressure from above to reduce service times. My latest series of posts has been over how to do just that. The sixth and final tip is the most obvious one: [...]
Entries Tagged as ‘General’
October 17, 2008
Speed of Service 5: Use Enough Headsets
No matter what, your superiors will always ask for faster service. So I’ve been been blogging my best tips for reducing speed of service. Tip five is pretty straightforward: Use enough drive-thru headsets.
In a perfect world, the drive-thru attendant, the cash collector, the entire drive-thru side of the kitchen, the manager, the fry person, and [...]
October 16, 2008
Speed of Service 4: Stock Enough Product
Every manager of fast food is faced with the question of reducing his service time at some point. It is never fast enough for the big wigs. So I’ve been blogging some of my tips for decreasing speed of service. The fourth tip is to stock enough product.
This may seem elementary, but it is shocking [...]
October 15, 2008
Speed of Service 3: Right Number of People in the Right Place at the Right Time
The third point to better speed of service is to have the right number of people in the right place at the right time. This begins with a properly done crew schedule, and ends with the manager on duty positioning his people correctly.
A properly done crew schedule is more than just putting names on the [...]
October 14, 2008
Speed of Service 2: Organize for Speed
The question of lowering speed of service comes to every fast food manager. Let’s face it–considerable pressure is applied from above to achieve and maintain a gold standard service time. In a previous post, I have identified six points for faster service. I am now discussing each one in separate post.
Point 2 is organize for [...]
October 12, 2008
Six Tips for Getting Better Speed of Service Results
There are many ways to improve speed of service results. Here are six possibilities:
Be a leader
Organize for speed
Right number of people in the right place at the right time
Stock enough product, condiments, and other supplies
Use enough headsets
Execute speedy procedures
Each day over the next week, we’ll discuss a different point.
These points will only help your restaurant [...]
