Helium has two essays on messed up orders in fast food restaurants. One says that the employee and the customer are to blame. This one says that only the employees are to blame.
You’d expect that since I’m a fast food employee, that I would side with the first article. Frankly, I think the [...]
Entries Tagged as ‘Training’
November 26, 2007
Messed Up Orders: Two Views
November 23, 2007
10 Steps to Empowerment 4: Training
In my previous posts on the topic of empowerment, I discussed clear definition of responsibility, authority, and the importance of high standards. Nothing can bring these steps together as powerfully as a good training program. Training, however, is the most neglected management duty in all of fast food. More often than not, trainees are placed [...]
