Recently, a collegue recounted an experience she had working at another store. She said that the crew ran the store, not the management. I asked her what the GM thought about that, and she told me that the GM let the workers do it, and wouldn’t hear anyone telling her that this is wrong.
The two [...]
Entries Tagged as ‘Respect’
December 24, 2007
10 Steps to Empowerment 10: Respect
I’ve heard it said once that you must seek first to understand, then be understood. This is the cornerstone of respect.
Respect is the perfect closing step to empowerment because each other point requires the manager to respect his employees. Clearly defining job responsibilities shows respect. Giving people the proper authority is a [...]
