It’s a question faced by every fast food manager at some point in his career: how do I decrease my speed of service? Let’s face it–there is a lot of pressure from above you to do so. Most of the time, the higher-ups will not accept the fact that customers do a lot of little [...]
Entries Tagged as ‘Customer Service’
October 12, 2008
Six Tips for Getting Better Speed of Service Results
There are many ways to improve speed of service results. Here are six possibilities:
Be a leader
Organize for speed
Right number of people in the right place at the right time
Stock enough product, condiments, and other supplies
Use enough headsets
Execute speedy procedures
Each day over the next week, we’ll discuss a different point.
These points will only help your restaurant [...]
November 26, 2007
Messed Up Orders: Two Views
Helium has two essays on messed up orders in fast food restaurants. One says that the employee and the customer are to blame. This one says that only the employees are to blame.
You’d expect that since I’m a fast food employee, that I would side with the first article. Frankly, I think the [...]
November 15, 2007
What is Four Cents, Really?
I have two customers who regularly visit my establishment. They are incredibly annoying. They will place their order, and the moment I turn around to help my fellow employees, one of them invariably signals me to add something to his order. One of them always changes the order between purchasing it and receiving it. They [...]
