November 19, 2007

Found at BK: A Card on Great Leaders

I found a card at Burger King on Saturday.  I have no idea where it came from, as I couldn’t find any related materials nearby.  It contained several good points about what a great leader is.  So I thought I’d share them.
Great leaders:

Surround themselves with the best people
Cast a positive shadow
They gain commitment, not compliance
Focus [...]

November 19, 2007

10 Steps to Empowerment 3: High Standards of Excellence

All too often fast food becomes an environment that tolerates mediocrity.  Most places I’ve worked at were filled with apathetic workers and managers that sat in the office all day and night.  Shortcuts were the norm.  The old-time employees knew the procedures, but no one actually followed them.  The new people never even learned procedures.
Does [...]