One Minute Goal Setting

I finally started reading Ken Blanchard’s The One Minute Manager. My original idea for a book was to re-tool Blanchard’s work specifically for the fast food environment. But then I thought that I should write something a bit more academic for my first published material.
Now, reading The One Minute Manager has got me [...]

What is Four Cents, Really?

I have two customers who regularly visit my establishment.  They are incredibly annoying.  They will place their order, and the moment I turn around to help my fellow employees, one of them invariably signals me to add something to his order.  One of them always changes the order between purchasing it and receiving it.  They [...]